At AWAARGI, we aim to ensure complete customer satisfaction. If for any reason you are not satisfied with your purchase, please review our return and exchange policy below carefully.

Return Eligibility:

  • Items must be returned within 30 days of receiving your order. This period includes return transit time.
  • Products must be unworn, unwashed, and in original condition with all tags attached.
  • Items with odours, stains, or signs of wear and tear will not be accepted.
  • All returned items are assessed upon arrival, and if they fail our quality check, they will be returned to the customer.

Non-Returnable Items:

  • Underwear and socks are non-returnable due to hygiene reasons.
  • Sale or clearance items are not eligible for return or exchange.

Returns Process:

  • Returns are made at the customer’s own cost.
  • We recommend using a reliable courier or domestic postal service and obtaining proof of postage.
  • The returned parcel remains your responsibility until it is received and processed at our warehouse.
  • Once your return is received and inspected, you will be informed via email about the next steps.

Exchanges

  • Exchanges are available only for size changes and subject to stock availability.
  • To request an exchange, please email us with your order number and required size.
  • Exchanges are dispatched via standard delivery only (not express).
  • Exchanges can only be made up to the original value of the purchased item.
  • During sale days, an additional PKR 150 will be charged for exchanges.
  • Courier charges for exchanges must be paid by the customer.

Refunds:

  • Refunds are only issued for faulty or incorrect items received.
  • Faulty item claims must be made within 30 days of delivery.
  • Claims made after 30 days will be considered normal wear and tear and may be denied.
  • Shipping charges are non-refundable.
  • If a replacement item is unavailable, AWAARGI reserves the right to issue a refund or store credit equal to the original product value, provided the item meets all return criteria.
  • Processing Time
  • Returns and exchanges are processed within 2–4 working days after receipt at our warehouse.

Policy Rights:

AWAARGI reserves the right to:

  • Reject returns or exchanges that do not meet our policy criteria.
  • Return items to the customer in the same condition they were received if the policy terms are not met.